Our national car company doesn't have a "HelpLine" for people who don't know how to drive because poeple don't buy cars like they buy computers.
But imagine if they did....
Scenario One
Help Line : Proton Help Line.How can i help you?
Customer : Hi!I just bought my first car,and i chose your car because it has automatic transmission,cruise control,power steering,power braker,and power door locks.
Help Line : Thanks for buying our car.how can i help you?
Customer : How do i work it?
Help Line : Do you know how to drive?
Customer : Do i know how to what?
Help Line : Do you know how to drive?
Customer : I'm not a technical person!I just want to go places in my car!
Scenario Two
Help Line : Proton Help Line,how can i help you?
Customer : I got in my car and closed the door,and nothing happend!
Help Line : Did you put the key in the ignition slot and turn it?
Customer : What's an ignition?
Help Line : It's a starter motor that draws current from your battery and turns over the engine.
Customer : Ignition?Motor?Battery?Engine?How come i have to know all of these technical terms just to use my car?
Scenario Three
Help Line : Proton Help Line,how can i help you?
Customer : My car ran fine for a week,and now it won't go anywhere!
Help Line : Is the petrol tank empty?
Customer : Huh?How do i know?
Help Line : There's a little gauge on the front panel,with a needle,and markings from 'E' to 'F'.Where is the needle pointing?
Customer : It's pointing to 'E'.What does that mean?
Help Line : It means that you have to visit a service station,and purchase some more petrol.You can install it yourself,or pay the attendant to install it for you.
Customer : What?I paid RM55,000/- for this car!Now you tell me that i have to keep buying more components?I want a car that comes with everything built-in!
Scenario Four
Help Line : Proton Help Line,how can i help you?
Customer : Your car stinks!
Help Line : What's wrong?
Customer : It crashed,that's what went wrong!
Help Line : What were you doing?
Customer : I wanted to run faster,so i pushed the accelerator pedal all the way to the floor.It worked for a while,and then it crashe - and now it won't start!
Help Line : It's your responsibility if you misuse the product.What do you expect us to do about it?
Customer : I want you to send me one of the lastest versions that doesn't crash anymore!
But imagine if they did....
Scenario One
Help Line : Proton Help Line.How can i help you?
Customer : Hi!I just bought my first car,and i chose your car because it has automatic transmission,cruise control,power steering,power braker,and power door locks.
Help Line : Thanks for buying our car.how can i help you?
Customer : How do i work it?
Help Line : Do you know how to drive?
Customer : Do i know how to what?
Help Line : Do you know how to drive?
Customer : I'm not a technical person!I just want to go places in my car!
Scenario Two
Help Line : Proton Help Line,how can i help you?
Customer : I got in my car and closed the door,and nothing happend!
Help Line : Did you put the key in the ignition slot and turn it?
Customer : What's an ignition?
Help Line : It's a starter motor that draws current from your battery and turns over the engine.
Customer : Ignition?Motor?Battery?Engine?How come i have to know all of these technical terms just to use my car?
Scenario Three
Help Line : Proton Help Line,how can i help you?
Customer : My car ran fine for a week,and now it won't go anywhere!
Help Line : Is the petrol tank empty?
Customer : Huh?How do i know?
Help Line : There's a little gauge on the front panel,with a needle,and markings from 'E' to 'F'.Where is the needle pointing?
Customer : It's pointing to 'E'.What does that mean?
Help Line : It means that you have to visit a service station,and purchase some more petrol.You can install it yourself,or pay the attendant to install it for you.
Customer : What?I paid RM55,000/- for this car!Now you tell me that i have to keep buying more components?I want a car that comes with everything built-in!
Scenario Four
Help Line : Proton Help Line,how can i help you?
Customer : Your car stinks!
Help Line : What's wrong?
Customer : It crashed,that's what went wrong!
Help Line : What were you doing?
Customer : I wanted to run faster,so i pushed the accelerator pedal all the way to the floor.It worked for a while,and then it crashe - and now it won't start!
Help Line : It's your responsibility if you misuse the product.What do you expect us to do about it?
Customer : I want you to send me one of the lastest versions that doesn't crash anymore!
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